Updated: 21 August 2025

For any queries email: dee@kinghood.co.za and admin@kinghood.co.za

Terms of Service: Click Here

Creative & Design FAQs

Q1. How long does it take to provide the initial concepts?
Initial concepts are delivered within 48 to 120 hours (2–5 business days) after the brief and upfront payment are received.

Q2. Why does it take 48–120 hours to deliver?
Every project has unique needs. We dedicate time to research, brainstorming, and development to ensure concepts are high-quality, innovative, and aligned with your brand.

Q3. How does the revision process work?
We include two free revisions with all services. Further changes are billed at R1,250/hour.

Q4. How does the approval process work?
Drafts are sent via email for review. If no feedback is received within 72 hours, the draft will be considered approved to avoid delays.

Q5. Do you have a specific style of work?
No — we adapt to each client’s needs, ensuring the style reflects your brand identity and audience.

Q6. What happens when I select my final design?
Final, high-resolution files and editable source files are supplied, ready for print and digital use.

Q7. What is the payment structure?
We require 50% upfront and 50% upon delivery of the first draft. Quotes remain valid for 7 days.

Q8. What are your typical timelines?
Most projects (design, multimedia, social content, etc.) are completed within 7–14 business days, provided we receive all client materials and approvals.

Q9. Are there additional costs not included in package prices?
Yes. VAT and travel are excluded. Travel is billed at R5.50/km beyond 15 km from Alberton, Johannesburg.

Q10. What is your cancellation policy for shoots?

  • Cancellation within 24 hours results in forfeiture of the deposit.

  • If no deposit was paid, a 50% cancellation fee applies.

Q11. What if I am late for a shoot?
Lost time cannot be recovered. Extra time is treated as a new booking and charged separately.

Getting Started FAQs

Q1. What do you need from me?
We need your logo, colour preferences, and website link. Some packages may also have page/content limits.

Q2. Can I edit the final files myself?
Yes. All deliverables are supplied in editable formats (e.g., Microsoft Word, PSD, etc.).

Q3. Can you make an editable version of an existing design?
Yes. We’ll review your files and quote accordingly.

Q4. Do you provide multilingual services?
Our primary language is English. Translation services are available at additional cost.

Business Cards FAQs

  • Details needed: We’ll send you a briefing form. A high-quality logo (PNG) is required.

  • Print-ready: Yes, all files are ready for professional printing.

  • Editable files: Included.

  • Custom sizes: Available on request.

  • QR codes: Free.

  • Support: Post-project modifications are billed at our hourly rate.

Video Production FAQs

Voice Overs

  • Our packages include professional in-house voice artists (2–3 minutes).

  • Usage covers online platforms (social media, websites, etc.).

  • Additional/celebrity voice artists available at cost.

Stock Footage

  • Gold/Animated packages include 5 free stock clips.

  • Extra clips: R650 each.

Music

  • Includes 1 free stock track.

  • Extra tracks: R500 each.

Web Design FAQs

Q1. Are your websites SEO-friendly?
Yes. We apply Google-compliant, white-hat SEO best practices for on-page optimisation.

Q2. What are the stages of a WordPress/HTML website build?

  1. Initial meeting — define goals and scope.

  2. Content — client supplies text, images, video (optional add-ons available).

  3. Development — we build within 7–14 business days once hosting, domain, and WordPress access are provided.

Q3. Do you offer ongoing maintenance?
Yes. Monthly maintenance is R5,250, covering updates, SEO, product/admin management.

Q4. Do you create e-commerce websites?
Yes. We use Shopify for e-commerce solutions.

Social Media FAQs

  • We design a content plan (images, captions, schedule) before posting.

  • Clients approve all content before it goes live.

  • Posting is managed via Hootsuite (we require admin access, not passwords).

  • You may still post independently to your accounts.

Printing FAQs

  • Quotes: Valid for 30 days.

  • Proofs: Client approval is final.

  • Payment: Required before dispatch/collection.

  • Complaints: Must be reported within 30 days of delivery.

  • Client-supplied materials: Must meet specifications; unsuitable materials may be refused.

  • Illegal content: Will not be accepted; the client indemnifies King Hood Media.

  • Force majeure: We are not liable for delays caused by events beyond our control.

Music (Sample Packs) FAQs

  • License: End-user only, non-transferable.

  • Permitted use: Music, film, ads, games, and other media productions.

  • Restrictions: May not be sold, sublicensed, or redistributed as standalone files.

  • Resale: Prohibited.

  • Disclaimer: No warranties on suitability for every use case.